Privacy Policy
Last updated: February 2025
1. Who We Are
RedPanda Travels ("we", "us", "our") operates this website and provides private car rental and travel planning services in Northeast India (Assam, Meghalaya, Arunachal Pradesh). We are based in Guwahati, Assam.
2. Information We Collect
We may collect the following when you use our website or get in touch:
- Contact details: name, phone number, email address
- Trip details: destination, duration, number of passengers, vehicle preference (when you use the estimate or contact form)
- Messages: any message or enquiry you send us
- Usage data: how you use our site (e.g. via cookies and analytics) to improve our service
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and send trip estimates
- Send confirmation emails when you submit a form
- Improve our website and services
- Comply with legal or regulatory requirements where applicable
4. Cookies and Analytics
We use Google Analytics and similar tools to understand how visitors use our site. We may also use cookies for essential site functionality. You can control cookie preferences in your browser. Our site may also use scripts for Google Ads and Microsoft Clarity for marketing and usability analysis.
5. Third-Party Services
We use trusted third parties to run our business: Brevo for sending emails (enquiry confirmations and notifications), and a database provider for storing enquiry and estimate data. These providers process data in line with their own privacy policies and our instructions.
6. Data Retention and Security
We keep your data only as long as needed to serve your enquiry and for legitimate business or legal purposes. We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Ask for correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
To exercise these rights or ask questions about your data, contact us using the details on our Contact page.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will be revised when we do. We encourage you to review this page periodically.
9. Contact Us
For any privacy-related questions or requests, please contact us via the Contact page (phone, WhatsApp, or email).